Refund policy

RETURN POLICY
Please understand that we are a small, local business.  We try to continually bring new arrivals into our store daily.  Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product. Because of this, our product turnover is about 15 days. 

Items are available for return within 15 days of purchase. Unfortunately, after the 15 days, we are not able to accept the return. All sale items are final sale. 

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

Returns can be made in store or by mail. We do not supply return labels, so customers are responsible for shipping in the event of a returning by mail. A refund will be issued once item is received. Be sure to include all tags and receipts with item being returned.

Any questions on returns can be emailed to sharon@twelfthandbrown.com